How we turn “maybe later” into “order confirmed.”

Step 1

Discovery call (15 min)

First, we look at your average order value, monthly abandoned checkouts and current recovery flows. Then we confirm you’re a fit and estimate the upside.

Step 2

Paperwork & consent check (1–2 days)

Next, you sign a short Merchant Agreement and Data Processing Agreement. We also check that your checkout collects phone and marketing consent the right way. If it doesn’t, we give you suggested consent and privacy-policy language.

Step 3

Connect & brief (about 30 minutes of your time)

You grant read-only access to abandoned-checkout data (Shopify app/staff permissions or a WooCommerce integration). Then you share your brand voice, FAQs, and shipping and returns policies. You also tell us which offers we can use (for example, “free shipping only, no discounts over 10%”).

Step 4

We reach out, as you

• Timing: first touch typically within 1–4 hours of abandonment, during permitted calling hours in the shopper’s time zone.
• Channels: a personal email from a “Customer Care” address on your brand that you approve. Chris also calls himself where consent allows, with one voicemail max and no robocalls.
• Conversation: Chris answers questions, solve checkout issues and send a fresh checkout link. However, discounts are a last resort, and only the ones you approve.
• Respect: we suppress anyone who says “stop” across all channels immediately. We also check numbers against the National Do Not Call Registry.

Step 5

Report & invoice

You get a weekly report: shoppers contacted, conversations held, orders recovered, revenue recovered. We also compare contacted carts with a holdout group we never contact. Each month, we then invoice 20% of that lift only (net of refunds/returns within your return window). During the 30-day Founding Partner pilot, half your carts are held out and the first $2,000 of lift is free.