Shopify Abandoned Cart Recovery by Real People
Shopify abandoned cart recovery that goes past the reminder email. Our trained reps call and email the shoppers who left your checkout, as your brand, so you only pay 20% of the revenue we recover.
Why Shopify abandoned cart recovery needs a human touch
Shopify already tracks your abandoned checkouts. According to the Shopify Help Center, a checkout counts as abandoned when a shopper enters an email but doesn’t pay within ten minutes. That list is full of warm leads. Yet most stores only use it to send an automated email or two.
That works for shoppers who just got distracted. However, it can’t help the shopper with a real question. Will the sofa fit? When will the tent ship? What if the size is wrong? So a big order sits in limbo, and the shopper drifts away.
Also, the problem is common. In fact, Baymard Institute puts the average documented cart abandonment rate at about 70%, based on 50 studies. For a store with high-ticket products, even a small share of those carts is real money.
How Shopify abandoned cart recovery plugs into your checkouts
We work from the data Shopify already collects. As a result, there is no new checkout script to install and nothing that slows down your store. Here is how the setup works:
- Read-only access. You give us limited access to view orders and abandoned checkouts. We never change products, prices, or settings.
- Consent check. Next, we confirm which shoppers agreed to calls at checkout, and we scrub numbers against Do Not Call lists.
- Personal outreach. Then a rep sends a short email from your brand and, where consent allows, calls by hand.
- A fresh checkout link. Shopify gives each abandoned checkout its own recovery link, so the shopper picks up right where they left off.
- Clean tracking. Finally, each contacted shopper gets a unique link or code, so every recovered order is easy to see.
Want the full picture? Our How It Works page walks through each step, from the first call to the monthly invoice.
Works alongside your Shopify and Klaviyo flows
First, you don’t have to switch anything off. Your Shopify abandoned checkout emails or your Klaviyo flows keep running. For example, Klaviyo explains that its standard abandoned cart flow starts when a shopper begins checkout. We simply add a human step on top of that.
- Your first automated email goes out as usual.
- Then a rep follows up within a few hours, during allowed calling hours.
- Anyone who buys or opts out drops out of every channel.
- We only bill orders from shoppers we personally contacted.
Because we coordinate timing with your flows, shoppers get help instead of a pile of reminders.
What reps say on a Shopify abandoned cart recovery call
Above all, a good call is short and useful. Our reps follow your script, your tone, and your offer rules. Most of all, they listen first. Then they answer the question that stopped the sale, such as:
- Sizing, fit, or which model is right
- Shipping times and delivery options
- Returns, exchanges, and warranties
- A payment that failed at checkout
That last one matters more than you might think. Shopify’s timeline shows failed payment events, so a rep can help a shopper whose card was declined finish the order. Discounts stay a last resort, and only the ones you approve.
Simple pricing: 20% of recovered revenue
There is no setup fee, no retainer, and no contract beyond month-to-month. We earn 20% of orders placed by shoppers we contacted, within seven days of our first contact. We also credit refunds back. See the details on our pricing page, or try our abandoned cart calculator for an illustrative estimate.
Is your Shopify store a good fit?
- You sell on Shopify with an average order value of $150 or more.
- You see at least 100 abandoned checkouts a month.
- Your checkout asks for phone consent, or you’re open to adding it.
- Your products invite questions, like furniture, outdoor gear, or home goods.
If that sounds like your store, our industry pages and the complete guide to abandoned cart recovery go deeper.
Shopify abandoned cart recovery FAQ
Do I need to install a new app?
Not necessarily. We work from limited, read-only access to your orders and abandoned checkouts. We’ll walk you through the exact setup on our first call.
Will shoppers get too many messages?
No. We plan our timing around your existing flows, keep call attempts low, and stop all contact the moment a shopper buys or opts out.
Do you use texts, robocalls, or AI voices?
No robocalls and no AI voices. Real people dial each call by hand. We only text if your store has collected proper SMS consent. Read more on our compliance page.
How fast can we start?
Most stores launch in about a week. Reps reach out within hours of abandonment, well before Shopify clears old abandoned checkouts after three months.
Ready to recover more Shopify checkouts?
Book a 15-minute call and we’ll estimate what’s sitting in your abandoned checkouts. No commitment.